“After a failed first attempt at launching our new system, Propel Change Global was brought in — and their leadership made all the difference.
Donna Griggs set the tone from day one. She led with clarity, empathy, and accountability, worked with individuals directly, and made us believe we could do this — then showed us how. That influence was contagious. Leaders and staff alike raised their standards, leaned into the change, and embraced new ways of working.
They listened first — through interviews, surveys, and focus groups — and built a people-first strategy around what they actually heard. Training materials were built alongside system development. Their train-the-trainer model equipped our internal team to lead — two employees became dedicated, full-time DMV trainers, positions that didn’t exist before and that both still hold today.
The result: a smooth rollout, 100% adoption, faster service, and fewer errors. Eight years later, everything they put in place is still being used — the materials, the mindset, the trainers.
That kind of sustained impact is rare. It speaks volumes about the integrity and effectiveness of Donna and her team.”